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KnifeCommand: Quality knives from around the world since 2001

Shipping & Returns

Shipping

We at KnifeCommand, pack your item with care and ship out quickly worldwide using the USPS or UPS  You can choose from a variety of methods on the checkout page.

Shipments to Hawaii, Alaska, U.S. Territories and APO/FPO addresses and international destinations ship via the USPS.

Heavy or large items may incur additional shipping charges. 

Shipping method is subject to change at our discretion.

We ship to most locations worldwide.  If we do not ship to your country, you can sign up with a package- or freight-forwarder located within the U.S.  International orders may require your credit card and I.D., due to security reasons.  Customer is required for knowledge of, and compliance with, all laws, regulations, restrictions, and Customs fees, taxes and duties.  We are not responsible for delays, Customs seizures/forfeitures, taxes/tariffs/duties and there are no refunds/returns on international orders/payments.  Warranty issues are to be dealt directly with the Manufacturer.

Returns

Only brand new items, with all of their packaging intact, all in perfect condition as sent, may be returned, and the request must be made within 7 days of receiving the order.  Shipping and handling costs are not refundable and a 15% restocking fee will apply.  The restocking fee covers the very real costs of processing the order, receiving and inspecting the return, restocking and relisting inventory and processing a refund.

Must contact us for an approved Return Merchandise Authorization (RMA) number and instructions, which must be followed and item received by us within 5 days.  All returns are subject to our inspection and approval.  Some sale-priced items and custom items are not refundable.  No returns/refunds on international orders/payments.

 

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